General
Do you have a showroom?
We do not have show room at the moment. All our furniture is available to purchase online.
Orders
How do I place an order?
Simply browse our collection, select your preferred product, add it to your cart, and proceed to our secure checkout. Once your order is confirmed, you'll receive a confirmation email with your order details.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, we may be able to modify or cancel it. Please contact us as soon as possible, and we'll do our best to assist you.
How can I track my order?
Once your order has been dispatched, we'll send you a tracking number via email so you can monitor your delivery and keep you up to date with delivery dates and times.
Shipping & Delivery
Do you deliver throughout the UK?
Yes, we deliver across the United Kingdom.
How long does delivery take?
Delivery times vary depending on the product and your location. Most orders are delivered within 2–4 weeks. Local delivery can be faster.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and the items ordered.
What happens if my order arrives damaged?
The furniture will be checked by us prior to delivery and checked at drop off location.
Products
Are your products made from real glass?
All of our products feature high-quality tempered or toughened glass combined with premium finishes. Product specifications are listed on each product page.
Do your tables require assembly?
No, our products are 1 piece items formed by a process called uv bonding.
Are product colours exactly the same as shown?
We make every effort to display product colours accurately. However, slight variations may occur due to monitor settings and lighting.
Returns & Refunds
Can I return an item?
Yes. If you're not completely satisfied with your purchase, you may return eligible items within the return period, provided they are unused, in their original condition, and in their original packaging.
How do I request a return?
Please contact our customer support team with your order number and reason for the return. We'll provide return instructions.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are typically processed within 5–10 business days to your original payment method.
Payments
Which payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available during checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
Customer Support
How can I contact Valiant Glass?
Email: info@valiantglass.co.uk
Phone: 07572 738698
Address:
Bartle House
9 Oxford Court
Manchester M2 3WQ
United Kingdom
What are your customer support hours?
We are available 6 days a week and will respond to any questions and queries. We aim to respond to all enquiries as quickly as possible.
Still Need Help?
If you can't find the answer you're looking for, please get in touch with our friendly customer support team. We'll be happy to assist you with any questions regarding our products, orders, delivery, or returns.
Email: info@valiantglass.co.uk
Phone: 07572 738698